Refund and Returns Policy

Effective Date: November 20, 2024

At Jinconnectali, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions where you need to return or exchange a product. This Refund and Returns Policy outlines the conditions and procedures to make the process as seamless as possible.

1. Eligibility for Returns

General Requirements:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original condition, and include all packaging and accessories.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Opened or used software and digital products
  • Custom-built or special-order items
  • Items marked as “Final Sale”

2. Initiating a Return

Contact Us:
To begin the return process, email us at [email protected] or call (503) 555-8724 with your order details and reason for return.

Approval Process:
Once your return is approved, we will provide a Return Merchandise Authorization (RMA) number. This number must be included with your return shipment.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Timeline:
Refunds are processed within 5-7 business days after the returned item is received and inspected.

Non-Refundable Costs:
Original shipping charges are non-refundable unless the return is due to an error on our part.

Partial Refunds:
Partial refunds may apply for items returned in less-than-perfect condition, such as:

  • Missing components
  • Minor signs of use

4. Exchanges

Eligibility:
We offer exchanges for defective or incorrect items.

Process:

  • Contact us within 7 days of delivery to arrange an exchange.
  • Return the item in its original condition.
  • A replacement will be shipped at no additional cost.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 7 days of delivery.
  • Provide photos of the damage or defect for verification.
  • We will offer a replacement or full refund, based on your preference.

6. Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeline:

  • Check with your bank or payment provider for pending transactions.
  • Contact our support team for assistance.

8. Contact Us

For any questions or concerns about this Refund and Returns Policy, contact us:
Email: [email protected]
Phone: (503) 555-8724

We are dedicated to resolving any issues promptly and ensuring your satisfaction.